Shipping and Delivery Policy

Introduction
Thank you for choosing Nature’s Candy! We strive to provide you with a seamless shopping experience, including prompt shipping and delivery of your products. Please review our Shipping and Delivery Policy for more information about the services we provide.

Shipping Locations
We currently offer shipping within India and select international locations. Please check the available shipping options at checkout based on your shipping address.

Processing Time

• Orders are typically processed within 1–2 business days of receipt, excluding weekends and holidays.
• Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Methods
We partner with trusted courier services to ensure timely delivery. Shipping options and delivery timelines will be provided during checkout.

• Standard Delivery: Delivery in 3-7 business days (India only)
• Express Delivery: Delivery in 1-3 business days (India only)
• International Delivery: Delivery time varies based on the destination country (typically 7-14 business days)

Shipping Charges
Shipping charges are calculated based on your location, the size of your order, and the shipping method selected. You will be able to review the shipping cost before finalizing your purchase at checkout.

Order Tracking
Once your order is shipped, we will send you a tracking number via email or SMS (if available). You can use this number to track the status of your order directly with the courier service.

Delayed Shipments
While we strive to meet our shipping timelines, delays may occur due to factors such as weather, holidays, or courier-related issues. We are not responsible for delays caused by the courier service or unforeseen circumstances beyond our control.

Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact our customer support team immediately within 24 hours.
• We will assist you in filing a claim with the courier service or arrange for a replacement if applicable. If replacement is needed we will replace the new product within 3 to 4 days 

Incorrect or Incomplete Addresses
Please ensure that the shipping address provided is complete and accurate. Nature’s Candy is not responsible for delays or non-delivery caused by incorrect or incomplete shipping addresses provided by customers.

Order Modifications
Once an order is placed, modifications such as changes in the shipping address may not be possible. Please double-check your order details before finalizing the purchase. For any urgent modifications, please contact us immediately, and we will do our best to accommodate your request.

Customs and Import Duties
For international orders, please note that customs duties or import taxes may be levied by the destination country. These charges are the responsibility of the customer. Please check with your local customs authority for more information.